Policies & Terms For Portable Fence Purchases & Rentals
Understand Our Temporary Fencing Policies & Procedures for Your Complete Satisfaction
Sales | Rentals
Placing an order:
a) Minimum order is $200.
b) Quotations are valid for up to 30 days. If quotes are 31 days or older, please call to ensure that prices have not changed.
c) Orders require 7-10 business days to process. Shipping may be longer during
a) We accept hard-copy Purchase Orders from schools and municipalities in the U.S.
b) To qualify for Net 30 terms, please complete and send in the Credit Application.
c) We accept all major credit cards, including: Visa, MasterCard, American
Express and Discover.
a) Unless you select your own shipper, we will choose the best shipper based on
your order, destination and delivery time.
b) At the time you place the order, we will provide our best estimate for delivery
a) Defective products will be exchanged promptly.
b) Product damaged in transit: we will exchange products that were damaged in
transit providing that we are made aware of the damage at the time of delivery.
Important: Customer must note on bill of lading, in the presence of the driver,
that product was received in a damaged condition. If possible, please take digital
photos to provide visual proof of damage. Without a notation of damage we are
unable to file a claim against the shipping carrier and may be unable to provide
c) We accept returns of unused and undamaged non-defective product within 10
business days. There is a minimum 15% restocking fee and the customer is
responsible for all round-trip freight charges. After product has been inspected
and the return has been approved, we will issue a refund in the same form that
we received payment (i.e. if you paid by credit card, we will issue a credit card
refund, etc.). We cannot accept returns of used product. Customer must carefully
repack materials in a manner suitable for return shipment without damage.
Customer is responsible for any damage incurred during return shipment.
d) We are not able to accept returns on custom orders.
We reserve the right to charge a cancellation fee of the greater of $200 or 1% of
the invoice price for any canceled order prior to shipment. Orders canceled after
shipment are subject to our Return Policy.
We provide a 2 or 3-year warranty on all products. See Warranty section for
complete warranty information.
It is possible to pickup product directly from our Bronx, NY warehouse. All
pickups must be arranged at least one week in advance of pickup date.
Please note: customers that pickup in their own vehicle (vs. common carrier) are required to
pay New York State sales tax.
Note: Dance Floor rentals are available only in the U.S. and Puerto Rico.
Installation/dismantle labor is available only in the tri-state area (NY, NJ and CT).
PLACING A RENTAL ORDER
a) Call, email or fill out the request a rental quote form. Quotations are valid for up to 30 days. If quotes are 31 days or older, please call to ensure that prices have not changed.
b) Orders require 7-10 business days to process. Shipping may be longer during peak season.
a) We require a security deposit on all rental orders.
b) The deposit amount is determined at the time of your order and depends on the size of your order.
c) Payment for the security deposit must be made in advance. We only accept company or certified checks for security deposits. Sorry, we do not accept credit cards for the security deposit.
d) Security deposits will be refunded promptly upon inspection of the dance floor upon its return to our warehouse.
a) We accept two types of rush orders for dance floor rentals. A rush-order service charge is as follows:
1. 48-hour turnaround - 10% surcharge (including labor); min. $75.
2. 24-hour turnaround - 20% surcharge (including labor); min. $100.
INSTALLATION & DISMANTLE LABOR
Installation/dismantle labor is available only in tri-state area (NY, NJ and CT).
a) We can provide installation and dismantle labor for the dance floor rental if required. Please discuss your requirements with our sales reps.
a) We require pre-payment on all rental orders. We accept company checks, certified checks and bank wire transfers.
b) We can set up Net 30 payment terms for you. To qualify for Net 30 terms, please complete and send in the Credit Application.
We reserve the right to charge a cancellation fee of the greater of $200 or 1% of the invoice price for any canceled order prior to shipment.
a) Unless you select your own shipper, we will choose the best shipper based on your order, destination and delivery time.
b) At the time you place the order, we will provide our best estimate for delivery times.
c) Round-trip shipping is included in the Rental Quote.
d) If you are installing and dismantling the floor using your own labor, you are responsible for binding and packaging the dance floor in the same manner as it was delivered. Any damage that may incur to the floor on the ship-back is your responsibility.